B E N E F I T S
- Proactive support helps to maximize your network's availability
by identifying problems before they disrupt your business.
- Customized support programs help you obtain the immediate
cost saving benefits from an outsourced solution.
- Guaranteed 4 hour response time and discounted rates for
additional support and emergency situations.
- Your cost is only for actual hours spent supporting your
network, and not wasted on pre-paid retainers typical in
re-active service contracts.
- Detailed up-to-date documentation of network hardware,
software revisions, technical information, and network diagrams.
F E A T U R E S
- Four levels of support allow you to choose and customize
a service solution that matches your technical needs and
IT budget.
- Level 1 Support covers user PC's and Laptops.
- Level 2 Support covers your primary network server(s)
and their related products: (Anti-Virus, Backups, Firewall
- Security, Switches, Hubs, Routers, etc.)
- Level 3 Support is a combination of Level 1 and Level
2 programs.
- Level 4 Support provides additional off-hour coverage
for any other Level.
- Flexible on-site support visits that can be performed
on a weekly, semi-monthly, monthly, or quarterly basis.
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Network Support Outsourcing for Small and Medium Size Businesses
Proactive server and desktop monitoring along with technical
support for
Northeast Ohio businesses with 5 - 100 networked users.
Now your business can enjoy the benefits of maximum computer network
availability, performance, and security without the need to become
experts in network management, or to hire this difficult to keep
expertise internally. Network Results' (NRI) affordably priced outsourcing
service programs range from simple monitoring and reporting to a
full solution that includes on-site and off-hour server and desktop
support.
Our proactive network support programs can be custom tailored to
meet your IT environment, specific needs, and budget. Your level
of support coverage and included equipment can be changed at any
time, and you are not locked into any long-term contract. We provide
a variety of preventative services and continually invest in new
diagnostic software to help us in maximizing your network's performance
and reliability. Implement a custom proactive support program to
stabilize your network, instead of waiting for your network server
and/or desktop units to fail due to lack of proper maintenance and
performance monitoring.
Our standard services include:
Network Servers:
- Deployment, Service Packs, Live Updates, Security patches as
NRI and Customer mutually agree are appropriate.
- Configure anti-virus program and check for new updates.
- Inspect hard drive space and free up as appropriate.
- Review event logs and respond to errors, etc. as identified.
- Verify that back-ups are running as scheduled.
- Test restore of small folder to insure that backup is working.
- Server performance monitoring and tuning.
- Ensure that Firewalls are functioning properly.
- Investigate and address SPAM, SpyWare/AdWare issues.
- Ensure Internet connections & E-mail are operating properly.
Desktop/Laptop PC’s:
- Deployment, general maintenance, defragmentation, scandisk,
and disk clean-up.
- Service Packs, Security patches as NRI and Customer mutually
agree are appropriate.
- Use of Norton utilities to analyze PC functions and setup.
- Verify protocols and client settings are correct and optimized.
- Check Anti-Virus updates and apply as needed.
- Investigate and address SPAM, SpyWare/AdWare issues.
Administrative:
- Provide network documentation that includes network diagrams,
hardware settings, passwords, server names, etc.
- Provide an on-site maintenance log book to track our service
calls and support activities.
- Produce a Findings Report after each scheduled visit, outlining
results of our activities, any problem areas discovered, and our
recommended solutions.
- Track and maintain an inventory of your network hardware.
For more information, email us at info@net-resultsinc.net
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