|
Network Result's(NRI)
netGUARD managed service plan was designed
utilizing the industry leading Kaseya
Platform. Kaseya is a powerful IT
service management that will proactively
monitor, manage and control IT assets
remotely, easily and efficiently from one
integrated Web based server. To keep
it simple, we offer two netGUARD plans:
STANDARD and ENHANCED (see chart below). |
 |
|
Our service plans are completely tailored
around your business; we schedule maintenance during off
business hours. Further, we can offer disaster
recovery down to the desktop level, enable 24x7
monitoring of mission critical devices, executive level
firewall reporting, current network inventory, patch
management, real time monitoring, custom alerts and
solve 99% of daily IT problems with remote control.
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netGUARD Managed Service Plan
Offerings & Comparison |
Standard |
Enhanced |
|
2 Hour Response
Time |
|
x |
|
4 Hours Response
Time |
x |
|
|
15 Minutes of
Telephone
Support per
Month |
x |
x |
|
Alerts and
Monitoring |
x |
x |
|
Backup and
Disaster
Recovery
(Workstation) |
|
x |
|
Backup and
Disaster
Recovery
(Server) |
|
x |
|
Computer
Inventory /
Audit |
x |
x |
|
Detailed
Reporting |
x |
x |
|
Discounted
Hourly Rate of
24% |
x |
|
|
Discounted
Hourly Rate of
28% |
|
x |
|
Free Video
Streaming
Sessions |
x |
x |
|
Hosted Kaseya
Platform |
x |
x |
|
On-line Help
Desk and Trouble
Ticket Creation |
x |
x |
|
Managed
SonicWall GMS
(if applicable) |
x |
x |
|
Patch Management |
x |
x |
|
Proactive
Maintenance
Scripting for
Workstations |
x |
x |
|
Proactive
Maintenance
Scripting for
Servers |
x |
x |
|
Remote Desktop
Management |
x |
x |
|
Spam / Virus /
Email Filtering
with Fail-Safe |
x |
x |
|
24x7 Proactive
Monitoring /
Oversight
(optional with
Enhanced Plan) |
|
Optional |
|
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