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netFLEX
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Now
your business can enjoy the benefits of
maximum computer network availability,
performance, and security without the need
to become experts in network management, or
to hire this difficult to keep expertise
internally. Network Results’ (NRI) netFLEX
affordably priced on-site service programs
range from simple desktop support to a full
solution that includes server monitoring and
support with additional off-hour coverage. |
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Our
proactive support approach enables us to
identify problems before they occur, thus
minimizing computer down time. We
custom design each client’s program making
it “flexible” to fit their specific needs,
IT environment and budget. Your level
of support coverage and included equipment
can be changed or canceled at any time, and
you are not locked into any long-term
contract. We provide a variety of
preventative services and continually invest
in new diagnostic software to help us in
maximizing your network’s performance and
reliability. Implement a netFLEX
proactive support program to stabilize
your network, instead of waiting for your
network server and/or desktop units to fail
due to lack of proper maintenance and
performance monitoring.
Our standard services include:
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Network Servers
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Deployment, Service Packs,
Operating System Updates,
Security patches as NRI and
Customer mutually agree are
appropriate.
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Configure anti-virus
applications, manage updates
and address any Malware
issues.
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Inspect hard drive space and
free up as appropriate.
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Review event logs and
respond to errors, etc. as
identified.
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Verify that back-ups are
running properly and as
scheduled.
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Test restore of your data to
insure that backup is
working.
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Server performance
monitoring and tuning.
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Ensure that Firewall
integrity is maintained.
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Provide solutions for, and
address any SPAM issues.
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Ensure Internet connections
& E-mail are operating
properly.
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Desktop/Laptop PC’s
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Deployment, general
maintenance,
defragmentation, scandisk,
and disk clean-up.
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Service Packs, Security
patches as NRI and Customer
mutually agree are
appropriate.
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Use of diagnostic utilities
to analyze PC functions and
setup.
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Verify protocols and client
settings are correct and
optimized.
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Check Anti-Virus
functionality and
reconfigure as needed.
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Investigate and address any
Malware or SPAM issues.
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Administrative
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Provide network
documentation that includes
network diagrams, hardware
settings, updates,
passwords, server names,
etc.
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Provide an on-site
maintenance log book to
track our service support
activities.
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Produce a Findings Report
after each visit, outlining
results of our activities,
problems discovered, and
recommended solutions.
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netFLEX Features
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Four levels of support allow you to
choose and customize a service solution
that matches your technical needs and IT
budget.
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Level 1 Support covers user PC’s and
Laptops.
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Level 2 Support covers your primary
network server(s) and their related
products: (Anti-Virus, Backups, Firewall
- Security, Switches, Hubs, Routers,
etc.)
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Level 3 Support is a combination of
Level 1 and Level 2 programs.
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Level 4 Support provides additional
off-hour coverage for any other Level.
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Flexible on-site support visits that can
be performed on a weekly, semi-monthly,
monthly, bi-monthly or quarterly basis.
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netFLEX Benefits
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Proactive
support helps to maximize your network’s
availability by identifying problems before they
disrupt your business.
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Customized
support programs help you obtain the immediate
cost saving benefits from an outsourced
solution.
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Guaranteed
4 hour response time with discounted rates
for additional support and emergency situations.
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Your cost
is only for actual hours spent supporting your
network, and not wasted on pre-paid retainers
typical in re-active service contracts.
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Detailed
up-to-date documentation of network hardware,
software revisions, technical information, and
network diagrams.
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